Our Promise
100% Money-Back Guarantee. No Fine Print.
Our guarantee is just that: guaranteed. No fine print, no strings attached, no cheap double talk. If you are unsatisfied for ANY reason on ANY project or ticket, just ask and you will not be charged.
100% Money-Back Guarantee
No fine print, no strings attached, no cheap double talk. If you are unsatisfied for ANY reason on ANY project or ticket, just ask and you will not be charged.
In 40+ years, no one has ever used it.
Serving businesses from Omaha across 23 states since 1981
Schedule Your Free Assessment// the challenge
We Challenge You
In over 40 years of serving businesses across Omaha and 23 states, not a single client has ever used our money-back guarantee. Not once.
We don't say this to brag — we say it because we mean every word. When you work with CSI, your satisfaction isn't a policy. It's a promise backed by four decades of proof.
Take the Challenge// the industry norm vs the csi standard
What Most IT Providers Do — How CSI Is Different
the industry norm
What Most IT Providers Do
Hidden fees that inflate your bill after you sign
Long-term contracts that lock you in regardless of service quality
Slow response times when you need help most
No accountability when things go wrong
the csi standard
How CSI Is Different
Transparent pricing with no surprise charges
No long-term contracts — earn your trust every month
Guaranteed 1-hour response, 15-minute average resolution
100% money-back guarantee on every project and ticket
// how it works
Our Guarantee in Action
Unhappy?
If at any point you are unsatisfied with our work for any reason — a support ticket, a project, ongoing services — anything.
Tell Us
Simply let us know. No forms to fill out, no hoops to jump through, no waiting periods. Just a straightforward conversation.
Get Your Money Back
You will not be charged. Period. We handle the rest. Your satisfaction matters more than any invoice.
No Questions Asked
We stand behind our work. In 40+ years serving Omaha businesses and clients across 23 states, no one has ever needed to use this guarantee.
Unhappy?
If at any point you are unsatisfied with our work for any reason — a support ticket, a project, ongoing services — anything.
Tell Us
Simply let us know. No forms to fill out, no hoops to jump through, no waiting periods. Just a straightforward conversation.
Get Your Money Back
You will not be charged. Period. We handle the rest. Your satisfaction matters more than any invoice.
No Questions Asked
We stand behind our work. In 40+ years serving Omaha businesses and clients across 23 states, no one has ever needed to use this guarantee.
client stories
Trust Built Over Decades
CSI has been an instrumental part of our IT team for over twenty years. Your staff has always been very professional and knowledgeable to work with.
John Fray
Vice-President, Operations, Omaha Custom Manufacturing
CSI's reliability, dedicated staff, and security systems consistently pass audits. We trust them completely with our infrastructure.
Linda Carter
President, Members Credit Union
The 24/7 monitoring service significantly improved our security posture and peace of mind. CSI keeps us protected around the clock.
Randy Cidlik
Vice-President, IT, Selden Company
frequently asked questions
Common Questions
What makes CSI different from other IT companies in Omaha?
We've been serving businesses since 1981 — over 40 years of experience. Our Cyber Sentry Security Suite provides proactive 24/7 monitoring and management, not just break-fix support. Plus, our team includes a cybersecurity risk analyst with an NSA certified degree, setting us apart from typical MSPs.
How quickly can you respond to IT emergencies?
We guarantee a 1-hour response time, with an average 15-minute resolution time. For critical issues, our 24/7 monitoring systems often detect and begin resolving problems before you even notice them.
Do you work with businesses outside of Omaha?
Yes. While we're headquartered in Omaha, we manage approximately 3,000 systems across 23 states and 6 countries. Our remote management capabilities allow us to support businesses anywhere.
What size businesses do you typically work with?
We work with organizations of all sizes. Our Cyber Sentry plans — System Care, Care+, and Total Care — scale to match your needs, from pay-as-you-go support to unlimited everything.
How does your pricing work?
We offer flexible plans — from System Care's pay-as-you-go model to Total Care's unlimited support. During your complimentary Technology Infrastructure Roadmap session, we'll assess your environment and recommend the right plan.
What is a Technology Infrastructure Roadmap?
It's a complimentary strategic assessment where our team evaluates your current IT environment, identifies risks and opportunities, and creates a prioritized roadmap aligned with your business goals. There's no obligation — it's our way of showing you the CSI difference.
Do you really offer a money-back guarantee?
Yes — 100% money back guarantee. No fine print, no strings attached, no cheap double talk. If you are unsatisfied for ANY reason on ANY project or ticket, just ask and you will not be charged. In 40+ years, no one has ever used it.
next steps
Ready to Work with a Company That Stands Behind Every Project?
Schedule your free Technology Infrastructure Roadmap. Our work, and your complete satisfaction, is guaranteed.